Terms & Conditions
Terms and Conditions
Welcome to Oak Chiropractic. By booking an appointment online, over the phone, or in person, you agree to the following terms and conditions:
1. Appointment Bookings - Appointments can be made online, by phone, or in person. We welcome same-day and walk-in bookings where availability permits. - Services available for online booking include: Initial Consultation, Review Consultation, and Regular Adjustments with either Matt or Jordan. - Appointment times are allocated by practitioner, and while we aim to run on time, slight delays may occur.
2. Cancellation and No-Show Policy - Cancellations made within 12 hours of your scheduled appointment or failure to attend will incur a fee equal to 50% of the consultation cost. - This fee will be added to your account and must be settled before future appointments. - Please contact the clinic if you are running more than 5 minutes late. We may not be able to accommodate you without rescheduling.
3. Payment Terms - Payment is required at the time of consultation. - We accept EFTPOS, credit card, cash, and bank transfers. We do not offer on-site HICAPS claiming. - Patients are welcome to submit claims to their private health fund retrospectively
4. Third-Party and Insurance Billing - Oak Chiropractic supports billing under Medicare (EPC plans), Department of Veterans' Affairs (DVA), and WorkCover (where applicable). - All third-party arrangements must be pre-approved and accompanied by valid referral paperwork.
5. Reminders and Communications - Appointment reminders will be sent via SMS and/or email through our secure practice management system, PracSuite. - By booking, you consent to receive appointment-related communications.
6. Clinical Disclaimer - All care is provided in accordance with clinical best practice and individual assessment. - Booking an appointment does not guarantee suitability for a specific treatment or technique. - Informed consent will be obtained before any treatment is provided.
7. Privacy and Data Collection - We collect and store personal and health information in accordance with our Privacy Policy. - This includes contact details, medical history, posture scans, and identifiable patient images for clinical use.
8. Contact If you have any questions about these terms, please contact us at:
Email: contact@oakchiropractic.com.au
Phone: (07) 3067 5511
Privacy Policy
Privacy Policy - Oak Chiropractic At Oak Chiropractic, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant AHPRA guidelines.
1. What Information We Collect
- Full name, date of birth, contact details
- Medical history, medications, treatment notes
- Medicare and private health fund details
- Images and data from posture scans
- Information submitted via online forms, newsletters, or analytics tools
2. How We Collect Information
- When you book an appointment
- When you complete intake or consent forms
- Through email, phone, or in-person communication
- Through third-party providers (e.g., referring GP, Medicare, DVA)
- Via our website through cookies, analytics, and tracking tools (Google Analytics, Facebook Pixel)
3. Why We Collect Your Information
- Provide safe and appropriate chiropractic care
- Contact you for appointment reminders or administrative reasons
- Process billing, rebates, or third-party claims
- Improve our services and website functionality
- Comply with regulatory or legal obligations
4. Storage and Security
- Patient data is securely stored within PracSuite, our practice management software, which uses encryption and complies with Australian data protection standards.
- Posture scan data, including photographs, is stored securely on a clinical iPad application for internal clinical use only.
- We implement safeguards such as cybersecurity to protect against misuse, interference, or loss of data.
5. Disclosure of Your Information
- Your information may be shared with healthcare providers involved in your care, insurers, Medicare, DVA, WorkCover, and regulatory authorities when required.
- We do not sell or rent your information.
6. Your Rights
- Access your personal records
- Request corrections to inaccurate information
- Withdraw consent to communication or data use (subject to legal obligations)
- Requests via email: contact@oakchiropractic.com.au
7. Cookies and Website Data
- We use cookies and analytics tools to monitor website performance and improve user experience.
- You may disable cookies in your browser settings.
8. Complaints or Questions
- Contact us at contact@oakchiropractic.com.au or (07) 3067 5511
- If unresolved, contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au